PROTECT YOUR CUSTOMERS

"The right thing to do benefits you AND others. Be the lighthouse that you are."

 
 
 

finding a solution for you

Our highly experienced Broker Support Team can support you when you are looking for a solution for your customers. Call them now on 0330 303 0236

PROVIDER CPD COURSES.

Build and expand on your protection knowledge, while earning those essential CPD hours, with our online resource hub of courses provided by the providers you work with day in and day out. Your professional development is always our priority, which is why we have taken the liberty of centralising all the CPD-accredited courses you will need to stay on top subject expertise. These interactive, online sessions are as engaging as they are informative, and are delivered by protection specialists covering various topics including income protection, business protection, trusts and more.

Return to Education Hub

PROTECTION

PERSONAL PROTECTION

INCOME PROTECTION

CRITICAL ILLNESS COVER

BUSINESS PROTECTION

TRUSTS

PROTECTION

Find out just how valuable selling protection can be to both you and your clients. Watch CPD-accredited webinars to explore how to position, sell and write protection policies.

CLICK HERE TO VIEW CPD COURSES ON PROTECTION

ROYAL LONDON

BUSINESS HEALTH CHECK – 35 minutes CPD

In this webinar, Shelley Read Aviva’s Senior Intermediary and Development manager will show you how to analyse your protection business to ensure it’s performing at its best.

WATCH NOW.

Royal London logo

ROYAL LONDON

THE IMPACT OF THE COST OF LIVING CRISIS – 60 MINUTES CPD

This webinar explores the results of Aviva’s third independent cost of living survey of consumers in the UK, together with research carried out with advisers in relation to their clients and the impact of the cost of living crisis.

WATCH NOW.

ROYAL LONDON

HOW TO NAIL THAT MENU CONVERSATION – 60 MINUTES CPD

In this webinar, Aviva’s Protection Development and Technical Managers, Shelley Read and Gregor Sked, will take you through key steps that’ll help you to nail your menu conversations.

WATCH NOW.

ROYAL LONDON

THE MEANING OF VALUE – 60 MINUTES CPD

We know delivering value to your clients is important to you. And now of course, Consumer Duty requires all firms to ensure they deliver fair value and can evidence this.

WATCH NOW.

ROYAL LONDON

THE FAMILY TREE – INTERGENERATIONAL PLANNING – 60 MINUTES CPD

Over the last 10 to 15 years, we’ve seen a period of asset generation; from strong investment performance, growing property portfolios to first time buyers utilising help to buy schemes.

WATCH NOW.

AIG

IQ: An insight into lead generation – 45 MINUTES CPD

We’ll be focusing on how to make lead generation work for advisers and what regulation means for you.

WATCH NOW.

AIG logo

AIG

IQ WEBINAR: GAINING CUSTOMER COMMITMENT – 30 MINUTES CPD

How to reduce your cancellation rate by gaining customer commitment. We discuss some of the main reasons why customers cancel their cover and recommend measures that you can put in place to reduce this.

WATCH NOW.

AIG

EXPERT HOUR: HOW TO DELIVER GOOD CUSTOMER OUTCOMES – 60 MINUTES CPD

Join our panel of experts where they’ll be discussing the most common causes of misrepresentation and exploring how we can overcome this together. We’ll also look at examples where we can seek to deliver good customer outcomes, putting the customer at the centre of our culture across the industry.

WATCH NOW.

AIG

EXPERT HOUR: VALUE CONVERSATIONS FOR QUALITY BUSINESS – 60 MINUTES CPD

Competing on price alone is not in the interest of better customer outcomes, but additional benefits such as wellbeing services can demonstrate the long-term value of the policy to your customers. Tangible benefits mean that the policy is no longer simply a piece of paper in a drawer.

WATCH NOW.

AIG

LET’S TALK: MENTAL HEALTH UNDERWRITING – 60 MINUTES CPD

Joanna Scott will be joining us from the ABI to talk through their new mental health standards and what they mean for people when accessing insurance. And our very own Helen Croft and Rachael Bradbourn will talk about how we’ve made it quicker and easier for customers to get insured.

WATCH NOW.

LEGAL & GENERAL

DEADLINE TO BREADLINE MYTHS AND MISCONCEPTIONS – 45 MINUTES CPD

Understand the myths and misconceptions that prevent clients from engaging with their financial plans.

WATCH NOW.

legal and general logo

LEGAL & GENERAL

ACHIEVING YOUR CLIENT’S WEALTH GOALS WITH PROTECTION – 30 MINUTES CPD

The first in the series of wealth focused webinars looking at the protection opportunity in the wealth accumulation phase and the role of cashflow modelling.

WATCH NOW.

LEGAL & GENERAL

PROTECTION NEEDS AFTER RETIREMENT – 30 MINUTES CPD

The second in the series of wealth focused webinars explores the need for protection at all stages of life including when moving into the decumulation phase and retirement.

WATCH NOW.

SCOTTISH WIDOWS

INHERITANCE TAX FOR PROTECTION ADVISERS – MINI CPD COURSE

This three-part course looks at the key aspects of inheritance tax (IHT), including when IHT is payable on death estates and in respect of lifetime gifting. The course is primarily for protection advisers arranging term or whole of life cover in trust to provide funds to meet an IHT liability.

DOWNLOAD NOW. PART 1 | PART 2 | PART 3

Scottish Widows logo

THE EXETER

OVERCOMING PROJECTION OBJECTIONS WEBINAR – 20 MINUTES CPD

In this webinar Jamie Page, Head of Protection Distribution, explores the findings and the most common protection barriers. He’ll help you confidently tackle these objections and showcase the value of your advice.

WATCH NOW.

The Exeter logo

THE EXETER

WHAT’S IMPORTANT TO CONSUMERS WHEN IT COMES TO INSURANCE? – 35 MINUTES CPD

In this 30-minute webinar, Jamie Page, Head of Protection Distribution, will discuss the attitudes and perceptions of insurance through the lens of different age groups. You will also hear from Emma Astley, adviser and Managing Director of CoverMyBubble, where she’ll share her experience and provide some practical tips and advice to support you and your business.

WATCH NOW.

THE EXETER

UNDERSTANDING VULNERABLE CUSTOMERS – 5 MINUTES CPD

Jack Southcott, Proposition Manager, and Mandy Tonkin, Compliance Executive, discuss how The Exeter can support you and your advice process by considering customers in vulnerable circumstances.

WATCH NOW.

THE EXETER

CHALLENGING TIMES: THE HEALTH AND FINANCIAL FEARS OF UK WORKERS – 30 MINUTES CPD

Across the UK, many people are experiencing health and financial challenges like never before. To better understand these concerns, The Exeter has surveyed 2,000 employed and 2,000 self-employed adults during a period of record NHS waiting times and increased living costs.

READ NOW.

PERSONAL PROTECTION

Help your clients to understand just how essential a personal protection policy can be. The advice you offer can be invaluable in ensuring your customers and their dependents are secured in the event the worst was to happen.

CLICK HERE TO VIEW CPD COURSES ON PERSONAL PROTECTION

AIG

SELLING LIFE COVER ON VALUE – 30 MINS CPD

Selling Life Cover on Value details how to demonstrate the value when selling in a potential protection solution. This session highlights the fact that price is just one factor in determining the appropriate cover choice for your clients and value should be evident in that solution.

WATCH NOW.

AIG logo

AIG

FAMILY INCOME BENEFIT – 45 MINUTES CPD

Explore the topic of Family Income Benefit cover as we look at financial security, sustaining family lifestyle and what situations could impact on a household’s income stability.

THE EXETER

HEALTH INSURANCE 101 FOR ADVISERS INTERESTED IN SELLING HEALTH INSURANCE – 27 MINUTES CPD

Mark Crossley-May explains the key things you need to know if you are considering health insurance for your clients. This video is designed for advisers who are new to health insurance and want a ‘101’ overview.

The Exeter logo

THE EXETER

‘Waiting patiently’ – new CPD with Professor Willie Hamilton – 20 MINUTES CPD

Chief Medical Officer at The Exeter, Professor Willie Hamilton CBE, MD, FRCP, FRCGP shares his knowledge on NHS waiting lists and the impact of ‘waiting patiently’.

THE EXETER

Pressure in the NHS: what it means for cancer diagnosis and care? – 45 minutes CPD

We’ve all seen the headlines on waiting lists and pressure in the NHS, but what does it mean for cancer diagnosis and care?

THE EXETER

HEALTH & FINANCIAL FEARS 2023 – 30 minutes CPD

From high inflation and interest rate increases to the ongoing pressures placed on the NHS, UK workers continue to face many challenges to their health and financial wellbeing. In the latest edition of The Exeter’s research, they look at how these challenges have affected UK workers during the last 12 months and their impact on purchases of insurance products to provide a valuable safety net.

INCOME PROTECTION

There’s plenty of myths and misconceptions around income protection which makes advisers hesitant in getting involved. With our engaging video sessions delivered via the providers that you trust, you can learn how to better position income protection insurance within your proposition.

CLICK HERE TO VIEW CPD COURSES ON INCOME PROTECTION

AVIVA

Group Protection Claims Event – 60 minutes CPD

The webinar offers plenty of insight, information and examples from Aviva’s Group Protection webinar.

WATCH NOW.

Aviva logo

AIG

Expert Hour: Employee mental health in a changing working world – 60 minutes CPD

Working life has changed significantly for hundreds of thousands employees. We all face the prospect of a more permanent shift in our working culture. So how is all this change affecting our mental wellbeing? And will this add up to an increase in income protection claims for mental health?

WATCH NOW.

AIG logo

LEGAL & GENERAL

IDENTIFYING THE INCOME PROTECTION ‘SWEET SPOT’ – 60 minutes CPD

Learn how to position income protection cover based on your client’s specific needs.

WATCH NOW.

legal and general logo

THE EXETER

TURN UP THE VOLUME ON INCOME PROTECTION WEBINAR – 36 minutes CPD

Jamie Page, our Head of Strategic Partnerships, looks at the opportunities within the market, common barriers to selling income protection, how you can confidently handle any objections and how our income risk calculator could be the answer to bringing your conversations to life.

WATCH NOW.

The Exeter logo

THE EXETER

INSIGHTS AND TRENDS ON THE SELF EMPLOYED – 15 minutes CPD

Jack Southcott, Proposition Lead for Protection and Shaun Ware, Brand and Corporate Communications Manager provide some valuable insights into self-employed workers and the trends we see when it comes to income protection.

WATCH NOW.

CRITICAL ILLNESS COVER

Gain valuable insights on the market’s perception of critical illness cover. What you learn here might just be a lifesaver for your clients one day.

CLICK HERE TO CPD COURSES ON CRITICAL ILLNESS COVER

AIG

#ONECHAT WITH DAVE MARCUS – UNDERSTANDING THE VALUE OF PROTECTION – 60 MINUTES CPD

Critical illness (CI) cover. Yes, it provides a lump sum to people when they need it most. But it might just save a life one day too. Don’t just take our word for it. Hear first-hand from AIG customer Dave Marcus on how he discovered the true value of CI.

WATCH NOW.

AIG logo

AIG

EXPERT HOUR: CLOSING THE CRITICAL ILLNESS GENDER GAP – 60 MINUTES CPD

Over half of the female population have never considered protection insurance. And when it comes to critical illness, they’re taking out 90% less cover than men. So let’s talk about how we can close the critical illness gender gap.

WATCH NOW.

AIG

EXPERT EYE ON: CHILD CRITICAL ILLNESS COVER – 60 MINUTES CPD

Jordan and Sophie Chappelow didn’t even know they had child critical illness cover until their mortgage adviser got in touch. Listen to what CI cover has meant for The Chappelows and their son Shay – ‘the happiest little guy you’ll ever meet’.

WATCH NOW.

AIG

HOW TO: REINVIGORATE YOUR CRITICAL ILLNESS CALES PROCESS – 60 MINUTES CPD

Many clients are not aware of critical illness cover (CIC) and the benefits it offers. This session will give you some top tips for reinvigorating your CIC sales process. You’ll hear from expert CIC sellers on how they prepare for critical illness conversations and manage objections with clients.

WATCH NOW.

AIG

BALANCING PRICE AND QUALITY WITH CI COVER – 60 MINUTES CPD

Critical illness (CI) cover has changed over the years. So has how we judge the quality of the cover. Price, quality, the number of conditions, value added services. It can be a minefield but we’re here to set the story straight.

WATCH NOW.

LEGAL & GENERAL

CRITICAL ILLNESS – KEEPING IT SIMPLE – 30 MINUTES CPD

Learn about the purpose of critical illness cover and the valuable role it can play in protecting your clients’ financial futures.

WATCH NOW.

legal and general logo

BUSINESS PROTECTION

Add value to your business protection proposition and gain an essential understanding of what it is and who should consider it.

CLICK HERE TO VIEW CPD COURSES ON BUSINESS PROTECTION

ROYAL LONDON

THE BUSINESS OWNER – PLANNING FOR A CATASTROPHE – 60 MINUTES CPD

This webinar will highlight the rise in business owners and discuss some of the implications in terms of the need for financial planning.

WATCH NOW.

Royal London logo

ROYAL LONDON

THE BUSINESS PROTECTION OPPORTUNITY – 45 MINUTES CPD

This webinar takes a closer look at business protection, what it is and why your clients who are self-employed or directors of an SME should consider it.

WATCH NOW.

AIG

RELEVANT LIFE – 35 MINUTES CPD

Relevant life insurance provides employees with death-in-service benefits outside a registered group life scheme. It’s designed to pay out a lump sum on death or diagnosis of a terminal illness. Straightforward and cost-effective, it’s also tax-efficient for employers and employees.

WATCH NOW.

AIG logo

SCOTTISH WIDOWS

RELEVANT LIFE COVER – MINI CPD COURSE

This course explains the requirements for a policy to be relevant life cover providing a tax-advantaged employee benefit. It explains the tax treatment of the policy and the associated trust.

DOWNLOAD NOW.

Scottish Widows logo

SCOTTISH WIDOWS

KEY PERSON, SHAREHOLDER AND PARTNERSHIP PROTECTION – MINI CPD COURSE

This course explains how life and critical illness cover can meet business protection needs. It covers key person loss of profits and loan protection cover. It explains the components of shareholder and partnership protection arrangements – including the similarities and differences.

DOWNLOAD NOW.

SCOTTISH WIDOWS

UNDERSTANDING BUSINESS STRUCTURES – MINI CPD COURSE

This course is primarily aimed at advisers arranging life and critical illness cover linked to meeting business protection needs. It outlines the main ways trading businesses can be established along with their tax treatment. It also summarises the main financial planning considerations for each type of business.

DOWNLOAD NOW.

LEGAL & GENERAL

State of the Nation’s SMEs – business protection research – 30 MINUTES CPD

Get the latest insights into business protection opportunities for advisers, including developing the market and identifying the risks and needs for your clients.

READ NOW.

legal and general logo

LEGAL & GENERAL

Introduction to Key Person Income Protection – 30 MINUTES CPD

Find out about Key Person Income Protection, including how the policies are written, levels of cover, policy features and the tax premiums and benefits for your clients.

REGISTER NOW.

LEGAL & GENERAL

OPPORTUNITIES WITH KEY PERSON PROTECTION – 30 MINUTES CPD

An overview of the opportunities for Key Person cover. Find out how the policies are written, how cover levels are identified, and how you can develop the market.

REGISTER NOW.

LEGAL & GENERAL

UNDERSTANDING ARTICLES AND COMPANY ACCOUNTS – 45 MINUTES CPD

Understand how a businesses’ articles of association and accounts can help you add value to your business protection advice, including how to use the documents to help identify risks.

REGISTER NOW.

LEGAL & GENERAL

INTRODUCTION TO SHARE AND PARTNERSHIP PROTECTION – 30 MINUTES CPD

Find out how share and partnership protection is written, how you can help develop the market, plus details about how to set up a policy.

REGISTER NOW.

LEGAL & GENERAL

PUT LIFE COVER ON EXPENSES – 30 MINUTES CPD

Understand how a Relevant Life Plan is set up and what makes this cover so tax efficient. Find out about the target market for these policies.

REGISTER NOW.

TRUSTS

Help your client’s ensure that their money reaches the right people, while also gaining valuable CPD hours.

CLICK HERE TO VIEW CPD COURSES ON TRUSTS

AIG

Enhanced Gift Trusts – 45 minutes CPD

Delve into the topic of investment-related schemes, legacy gift planning and how to enhance the return available investment bond schemes, using a Whole of Life policy.

WATCH NOW.

AIG logo

SCOTTISH WIDOWS

TRUSTS FOR PROTECTION ADVISERS – MINI CPD COURSE

This two-part course looks at the different types of trusts used with protection policies. It explains the inheritance tax (IHT) treatment of the premiums and when IHT periodic and exit charges can apply.

DOWNLOAD NOW. PART 1 | PART 2

Scottish Widows logo

SPEAK TO US ABOUT PROTECTION

Our friendly, expert Broker Support Team are here to assist with all of your Protection questions and enquiries. If you’re already a TMA member and have a query about any of our services or tools, they’re here to help!

Give them a call on 0330 303 0236
or
use our quick call-back form for a call from your Key Account Manager.