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Rob looks after our TMA partner relationships and leads the business in securing and bringing new partners onto panel. Having been in the industry since 1979, Rob is a familiar face to many, and his areas of product expertise and experience are too numerous to list here, but having weathered the historic peaks and troughs of the Mortgage market through the years Rob brings with him a wealth of experience and knowledge to the TMA team.

A little more about Rob…
A proud Brummie, ‘born and bred’, Rob is also a keen supporter of Birmingham City and Warwickshire CC…and Canterbury Crusaders RFC. It’s safe to assume that Rob loves his football! When he’s not following the football, he can be found entertaining his grandkids. Robs favourite places in the world are Dubai, UAE (for the sun!) and Queenstown, New Zealand (for the food, beer, relaxation and scenery)

As Head of Operations Louise looks after the Broker Support Team and the TMA Marketing Team, so her days are often very busy! Whether she is managing our partner relationships, helping to shape the marketing strategy or supporting the wider team, she is always on the go! Louise has been in Financial Services for 19 years and brings with her a wealth of experience and knowledge to the whole team.

A bit more about Louise…

When not at work, Louise says she is most likely to be found shopping. Her favourite travel destination is Australia and in a film of her life, Sandra Bullock would play her. Louise is proud of what her team have achieved so far this year and says she is passionate about ‘continuing to adapt as a team to ensure we support our advisers and partners to achieve their goals both this year, and moving in to 2021’.

Sarah looks after our Sales Team and also manages our Key Accounts for the North of England, Northern Ireland and Scotland. Passionate and driven, Sarah takes pride in helping to support our members through any challenges that they may face.

Get to know a bit more about Sarah…

Who inspires you every day?
My family

What are you most proud of achieving so far this year?
I am proud of how through sheer hard graft, our brokers, myself and our full TMA Team have adapted to the challenges we have faced, to achieve fantastic results this year.

Favourite place in the world?
Home! Though my favourite place to go on holiday is Santorini, Greece.

“If I’m not at work, you can mostly find me…”
Shopping with my girls!

Which song is guaranteed to get you on the dancefloor?
Boogie Shoes, by K.C. and the Sunshine Band

As Corporate Relationship Manager, Jackie has a split role and looks after our intermediary relationships within the central region of the UK and also manages the Protection and Provider relationships for TMA. Jackie has been working in Financial Services since 1979, and within Mortgage industry since 1992. Passionate and persistent, Jackie works tirelessly to obtain the very best outcomes for our members.

Learn a bit more about Jackie…

Jackie’s favourite place in the world is Teignmouth, Devon, where she goes as often as she can.

When she isn’t working, you can find Jackie doing crafts like sewing and baking, or walking her two fur babies, Lily and Daisy.

Jackie says the best part of her day is, ‘evenings spent in with my family’.

Justin is our Key Account Manager for TMA members in the South of England and London. Justin has been working in the Mortgage industry for over 20 years and can usually (in more ‘normal’ times) be found travelling across the South East, offering bespoke support packages to our TMA members and their businesses.

A few facts about Justin…

Justin supports Tottenham (for football) and Sussex (for cricket).

He enjoys travel, and his favourite way to relax at the end of a busy day is with a nice cold beer.

When asked ‘who would play you in a film about your life?’ he answered Brad Pitt…or Mr Bean!

Ronnie is the newest member of our Sales Team, joining TMA as Key Account Manager in February 2022. Ronnie's previous 6 years’ experience in Financial Services include working as a Recruitment Manager for a large Directly Authorised business and as Business Development Manager for another mortgage club.

You will usually find Ronnie travelling the country for work or visiting family and friends, and supporting his favourite Rugby Club, Worcester Warriors.

All of Paul’s working life has been spent in Financial Services. His first 35 years were with Lloyds Banking Group where he undertook a number of different roles, including business banking. He then set up an AR firm with First Complete (part of LSL Financial Services), before making the decision to move into a Compliance role.
Paul is married with two sons, and enjoys all types of sport, travelling, eating out and gardening.
His favourite destination is Greece and he’s been a Man. City support for 50 years – through thick, and mainly thin times!

Sarah has worked in the Mortgage industry since 2003, starting her career with a broker before managing a team of mortgage advisers in a Building Society.
In her spare time she enjoys sweating it out in a Spin class or in the gym and having cocktails with her friends, life is all about balance!

Roger Holmes joined from Halifax Bank, where he worked as a mortgage adviser, branch manager and area mortgage manager.

Alison previously worked for Lloyds Banking Group for more than 26 years and later joined a local estate agents broker team in the North East of England as a compliance manager.

Kelly is the newest member of our Marketing Team; joining to support the team as Marketing Executive. Kelly's role is to create content and raise awareness for the various propositions within the business.
Kelly is an experienced marketer with over 10 years’ experience working in the not-for-profit sector, retail and business consultancy.
In her spare time, Kelly enjoys spending time with her young family, going for walks and cooking.

Rebecca is our Marketing Assistant for TMA Club, she looks after our TMA Partners and Providers and ensures our brand reflects our ethos. She is the youngest member of the TMA family and started TMA with no work experience and straight out of college. Born and raised in Birmingham she is a proud Brummie and Blues fan.

More about Rebecca…

Who would play you in a movie?
Rebel Wilson, I just love her movies and the way her personal life is portrayed in her work. She’s a drama queen, thill seeker and just generally loves life.

Favourite place in the world?
Disney World Florida, the memories of been there as a child with all the fantasy and wonder.

Song that’s guaranteed to get you on the dancefloor?
Showing my age, a song to get me on the dancefloor would be ‘Macarena’ by Los Del Rio, dancing to this as a kid at your friends party was the perfect song.

Shellyane is our TMA marketing copywriter and TMA Protection Partner campaign manager. Working in a hybrid role with TMA club and our sister company PRIMIS Shellyane hasn't been in the Financial Services industry very long, however her marketing & communications knowledge is exceptional, she has been working in marketing for around 13 years, and was previously working at creative agencies previous to coming to TMA, creating advertising/sales copy across various channels, but wanted to come back to work client-side.

Shellyane has moved around a lot for study and work, but born and bred Midlander from Pedmore. If she's not at work, you can mostly find her; practising yoga, gaming, cooking (or doing any food-related activity!), or looking for True Crime related experiences.

Find out more about Shellyane...
What is your Inspiration/reason you come to work every day?
As long as I can remember, I’ve been writing creatively, so having the opportunity to do it for a living was the perfect opportunity to work whilst doing something I love. It has its challenges and barriers at times, but part of the fun is coming up with solutions to complex requests.

Who would play you in a movie about your life?
Christina Ricci – partly because I’ve always loved the roles she plays and also because, when I first used a “which celebrity do you most look like”, she was number one!

Best film you ever saw?
Return of the Jedi, Back to the Future II, Parasite, A Tale of Two Sisters… a lot is on the list!

What song is guaranteed to get you on the dancefloor?
Anything by ACDC!

Nath is one half of our dynamic Design Team at TMA and as Creative Director he ensures that the TMA brand reflects our company ethos, and makes us stand out from the crowd. Nath hails from Staffordshire and has been in the industry for 16 years.

A few facts about Nath…

His favourite films are the Star Wars franchise

When not at work, he can mostly be found riding his Harley

When asked: ‘Who would play you in a film about your life?’ His answer was, ‘that big bearded guy from The Hangover film’

The song that’s most likely to get him on the dancefloor is Souls of Mischief, 93 ‘Til Infinity

Along with Nathan, Frazer is one of our TMA Designers. He helps to create any of the digital work for TMA (including this very website!) Frazer has been in the creative industry since graduating university 10 years ago and has worked in the Financial Services sector for just over 4 years.

Find out more about Frazer…

What drives you?
I like to solve problems. There is nothing I enjoy more than finding a solution for something which has been stumping me.

What are you proud of achieving so far this year?
I'm incredibly proud of the way that the entire Marketing team have responded to the COVID world and the solutions we have come up with to keep wow-ing our members.

Secret super-power?
An ability to stay awake. Usually, it's a curse, not a super-power. But it has its uses.

The best part of your day?
Coming back from work and being fussed by my dog. Everyone should have a dog to welcome you home!

Ali is one of our longest-serving TMA staff, and is well-known both amongst our members for ‘going the extra mile’ when it comes to customer service. Originally from Nottingham, Ali has been working in the industry for 37 years and still gives 110% every day. Ali says that her inspiration every day comes from, ‘loving my job and the people I work with, from colleagues to customers – it really makes my job worthwhile’.

A few facts about Ali…

Ali is a proud supporter of Nottingham Forest football team.

Her favorite book is The Magic, by Rhonda Byrne.

Ali’s favorite places to travel are San Francisco and Venice (she says she left her heart in one, and found her heart in the other!)

Earl is an integral part of our Broker Services Team, and works alongside Ali and Lois to support our TMA members. Known within the team as ‘The Criteria King’, Earl’s 16 years in the industry mean he is well placed to assist with any criteria queries, hard to place cases or anything else that our advisers might need.

A bit more about Earl…

Earl supports Manchester United.

His favourite time of day is, ‘after 8pm, when the wife and kids are all asleep!’

The song that’s guaranteed to get him on the dancefloor is Candy, by Cameo.

Miraj has recently joined the TMA Broker Support Team, where he will support our brokers with mortgage criteria queries, commission queries and everything else in between! He is driven by providing excellent customer service and finds one of the most rewarding things is helping others and putting a smile on their face. Miraj has ran his own successful business for 10 years and worked in retail for 15 years progressing from sales assistant to store manager.

A bit more about Miraj…

Miraj is an avid fan of Wolverhampton Wanderers and loves Japanese cuisines.

The sQong guaranteed to get him on the dance floor is Billie Jean.

Heather is another ‘home-grown’ Brummie! Passionate about relationship building, Heather has been a part of the Mortgage Industry for 39 years and has always been interested in Mortgages – so her role as our Telephone Relationship Manager is a perfect fit! By keeping our members updated on what’s going on at TMA and nurturing our member relationships, Heather ensures that they are supported in onboarding to new services and keeps our firms informed on new initiatives to keep them one step ahead of the competition.

Find out a bit more about Hev…

Who would play you in a movie about your life?
Bette Midler. I’m not sure why but she was the first person I thought of!

What are you proud of achieving so far this year?
Helping both my daughters to move into their first homes.

What is your secret super-power?
Tenacity. And Carrot Cake making. (The TMA team can attest to that one!)

Which song is guaranteed to get you on the dancefloor?
Shackles by Mary Mary.