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Go Further with TMA

'Good company in a journey makes the way seem shorter.'

 

ABOUT TMA.

TMA prides itself in supporting Directly Authorised Business Principals to go further, achieve their business ambitions, and support their advisers to deliver the best and most suited advice to their customers.

We do this through our innovative training programme, cost-saving technology solutions, flexible compliance support and bespoke relationship management. We design our propositions with the aim of supporting our members through the regulatory landscape, and with both personal and professional development opportunities.

As part of LSL Property Services Group of companies, we benefit from its economy scale and from the skills and expertise of its compliance, finance and IT development teams, which allows us to provide our members with exclusive access to some of our leading group propositions. Find out more about the other LSL brands below…

TMA has one job to do… to look after you!

OUR MISSION...

TMA can be the BASE camp for your business. Our mission is to provide our members with a bespoke consultancy service to help them go further, and adapt to the ever-changing market. We do this by providing them with innovative and cost-saving technology solutions, a wide range of support services and by using our expertise.

OUR VALUES...

Performance. Our objective is to deliver great results and world class service for all our stakeholders including employees, brokers, and their customers. We continuously look for ways to grow, and measure our successes and failures to drive continuous improvement.

Responsibility. We are all brand ambassadors. We take responsibility and own everything we do and deliver exceptional, professional and responsive experiences for all our stakeholders. We pride ourselves in our passion and in going the extra mile to build valuable long-term relationships.

Integrity. We are uncompromising in our integrity and our principled approach. We respect one another and work together collaboratively to ensure the end customer receives the best possible outcome.

Diversity. We think progressively and with diversity. We stay ahead of the market to help give brokers and their customers access to the best products and services at all times. We work together as a diverse yet united team to achieve the best outcomes. We share ideas and feedback positively to continuously improve.

Expertise. We are experts at the services we provide to our brokers and look to continuously enhance our skills and offerings. We take PRIDE in being the best at what we do.

PRIDE OF THE MONTH AWARD...

As part of our commitment to ensure we live up to our values, each month every member of the TMA team nominates a colleague who they believe have acted with ‘PRIDE’, and they must provide at least one example.

For the month of September, our winner is Alison Duffield, Intermediary Development Consultant on the Broker Support Team.

Ali won this award for leading the way with outbound calls and for supporting other colleagues.

 

THE TMA JOURNEY.

Watch our video below to find out more about who we are, our background and how we have evolved into the business we are today.

WHO ARE LSL?

LSL Property Services plc is a leading provider of residential property services in three key markets: estate agency, financial services, and surveying and valuation services.

Services include: residential sales, lettings, land and new homes, surveying, conveyancing support, and mortgage and non-investment insurance brokerage and intermediary network services. Services to mortgage lenders include: valuations and panel management services, asset management and property management services.

LSL are the leading UK distributor of mortgages and related insurance, providing world class support for brokers to create an environment that enables our brokers to deliver high quality advice and services to their clients.

TMA’s sister company, PRIMIS Mortgage Network brings the power of First Complete Ltd, Advance Mortgage Funding Limited and Personal Touch Personal Finance Limited together under one roof so they can provide their brokers with world class support that is second to none.

See some of the LSL brands below:

MEET THE TMA TEAM.

Meet the TMA Team below. Click each of the images to find out more about each individual and click the social media icon to add them on LinkedIn.

Management Team

Lisa Martin

Development Director

Rob McCoy

Senior Product & Business Manager

Rob looks after our TMA partner relationships and leads the business in securing and bringing new partners onto panel. Having been in the industry since 1979, Rob is a familiar face to many, and his areas of product expertise and experience are too numerous to list here, but having weathered the historic peaks and troughs of the Mortgage market through the years Rob brings with him a wealth of experience and knowledge to the TMA team.
A little more about Rob…
A proud Brummie, ‘born and bred’, Rob is also a keen supporter of Birmingham City and Warwickshire CC…and Canterbury Crusaders RFC. It’s safe to assume that Rob loves his football! When he’s not following the football, he can be found entertaining his grandkids. Robs favourite places in the world are Dubai, UAE (for the sun!) and Queenstown, New Zealand (for the food, beer, relaxation and scenery).

Louise Evans

Head of Operations

As Head of Operations Louise looks after the Broker Support Team and the TMA Marketing Team, so her days are often very busy! Whether she is managing our partner relationships, helping to shape the marketing strategy or supporting the wider team, she is always on the go! Louise has been in Financial Services for 19 years and brings with her a wealth of experience and knowledge to the whole team.
A bit more about Louise…
When not at work, Louise says she is most likely to be found shopping. Her favourite travel destination is Australia and in a film of her life, Sandra Bullock would play her. Louise is proud of what her team have achieved so far this year and says she is passionate about ‘continuing to adapt as a team to ensure we support our advisers and partners to achieve their goals.'

SALES & RELATIONSHIP MANAGEMENT TEAM

Sarah Evans

Head of Sales

Sarah looks after our Sales Team and also manages our Key Accounts for the North of England, Northern Ireland and Scotland. Passionate and driven, Sarah takes pride in helping to support our members through any challenges that they may face.
Get to know a bit more about Sarah…
Who inspires you every day?
My family

What are you most proud of achieving so far this year?
I am proud of how through sheer hard graft, our brokers, myself and our full TMA Team have adapted to the challenges we have faced, to achieve fantastic results this year.
Favourite place in the world?
Home! Though my favourite place to go on holiday is Santorini, Greece.
“If I’m not at work, you can mostly find me…”
Shopping with my girls!

Jackie Wassall

Corporate Relationship Manager

As Corporate Relationship Manager, Jackie has a split role and looks after our intermediary relationships within the central region of the UK and also manages the Protection and Provider relationships for TMA. Jackie has been working in Financial Services since 1979, and within Mortgage industry since 1992. Passionate and persistent, Jackie works tirelessly to obtain the very best outcomes for our members.

Learn a bit more about Jackie…

Jackie’s favourite place in the world is Teignmouth, Devon, where she goes as often as she can.
When she isn’t working, you can find Jackie doing crafts like sewing and baking, or walking her two fur babies, Lili and Daisy.
Jackie says the best part of her day is, ‘evenings spent in with my family’.

Justin Hawes

Key Account Manager

Justin is our Key Account Manager for TMA members in the South of England and London. Justin has been working in the Mortgage industry for over 20 years and can usually (in more ‘normal’ times) be found travelling across the South East, offering bespoke support packages to our TMA members and their businesses.

A few facts about Justin…
Justin supports Tottenham (for football) and Sussex (for cricket).
He enjoys travel, and his favourite way to relax at the end of a busy day is with a nice cold beer.
When asked ‘who would play you in a film about your life?’ he answered Brad Pitt…or Mr Bean!

MARKETING TEAM

Becky Major

Marketing Executive

Amy Payne

Marketing Executive

Rebecca Marks

Marketing & Communications Assistant

Nathan Williams

Creative Designer

Nath is one half of our dynamic Design Team at TMA and as Creative Director he ensures that the TMA brand reflects our company ethos, and makes us stand out from the crowd. Nath hails from Staffordshire and has been in the industry for 16 years.

A few facts about Nath…
His favourite films are the Star Wars franchise
When not at work, he can mostly be found riding his Harley
When asked: ‘Who would play you in a film about your life?’ His answer was, ‘that big bearded guy from The Hangover film’
The song that’s most likely to get him on the dancefloor is Souls of Mischief, 93 ‘Til Infinity.

Frazer Shaw

Multimedia & Design Executive

Frazer is one of our TMA Designers. He helps to create any of the digital work for TMA (including this very website!) Frazer has been in the creative industry since graduating university 10 years ago and has worked in the Financial Services sector for just over 4 years.

Find out more about Frazer…
What drives you?
I like to solve problems. There is nothing I enjoy more than finding a solution for something which has been stumping me.

What are you proud of achieving so far this year?
I'm incredibly proud of the way that the entire Marketing team have responded to the COVID world and the solutions we have come up with to keep wow-ing our members.

Secret super-power?
An ability to stay awake. Usually, it's a curse, not a super-power. But it has its uses.

The best part of your day?
Coming back from work and being fussed by my dog. Everyone should have a dog to welcome you home!

Broker Support Team

Lois Jefferies

Intermediary Development Consultant

Lois is an integral part of our Broker Support Team, helping our members to place their difficult cases by providing them with lenders who can facilitate a mortgage for their clients. She also supports our members by setting them up with new technology solutions, and by assisting with registering firms for GI, Protection and/or Compliance, and answering any questions that they have along the way.

Lois hails from Birmingham originally, but now resides in the (very posh) Royal Leamington Spa. A talented footballer, when not at work you will find Lois on the pitch – either playing or coaching – she is skilled at both! Lois’ favourite city in the world is New York, and she says her superpower is her ‘ability to consume a large Dominoes in an embarrassingly quick amount of time’.

Earl Gardiner

Intermediary Development Consultant

Earl is an integral part of our Broker Services Team, and works alongside Ali and Lois to support our TMA members. Known within the team as ‘The Criteria King’, Earl’s 16 years in the industry mean he is well placed to assist with any criteria queries, hard to place cases or anything else that our advisers might need.

A bit more about Earl…

Earl supports Manchester United.

His favourite time of day is, ‘after 8pm, when the wife and kids are all asleep!’

The song that’s guaranteed to get him on the dancefloor is Candy, by Cameo.

Alison Duffield

Intermediary Development Consultant

Ali is one of our longest-serving TMA staff, and is well-known both amongst our members for ‘going the extra mile’ when it comes to customer service. Originally from Nottingham, Ali has been working in the industry for 37 years and still gives 110% every day. Ali says that her inspiration every day comes from, ‘loving my job and the people I work with, from colleagues to customers – it really makes my job worthwhile’.

A few facts about Ali…

Ali is a proud supporter of Nottingham Forest football team.

Her favourite book is The Magic, by Rhonda Byrne.

Ali’s favourite places to travel are San Francisco and Venice (she says she left her heart in one, and found her heart in the other!)

Heather Jeffery

Telephone Sales & Relationship Consultant

Heather is another ‘home-grown’ Brummie! Passionate about relationship building, Heather has been a part of the Mortgage Industry for 39 years and has always been interested in Mortgages – so her role as our Telephone Relationship Manager is a perfect fit! By keeping our members updated on what’s going on at TMA and nurturing our member relationships, Heather ensures that they are supported in on boarding to new services and keeps our firms informed on new initiatives to keep them one step ahead of the competition.

Find out a bit more about Hev…

Who would play you in a movie about your life?
Bette Midler. I’m not sure why but she was the first person I thought of!

What are you proud of achieving so far this year?
Helping both my daughters to move into their first homes.

What is your secret super-power?
Tenacity. And Carrot Cake making. (The TMA team can attest to that one!)

Which song is guaranteed to get you on the dancefloor?
Shackles by Mary Mary.

Compliance Support Team

Simon Lovell

Field Compliance Manager