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Broker Support Team.

The team are available Monday to Friday 9:00am – 5:00pm and Wednesdays 10:00am – 5:00pm. 

0330 303 0236

How the team can support you:

Our highly experienced broker support team can support you when you are looking for a solution for your mortgage customers.

No matter how complex or niche the case may be, our criteria experts can point you in the right direction.

As well as providing you with mortgage criteria support, our broker support team manage the process for all new registrations, transferring protection or GI agencies and dealing with any finance queries.

Their experience also covers a range of sourcing systems and other technology platforms including our in house CRM system Toolbox.

They pride themselves on delivering exceptional service to all our members to ensure your business runs smoothly.

Finding solutions for all of your Mortgage criteria queries

Processing all registration forms

Management of all protection agency requests

Management of all General Insurance Agency requests

Set-up of all technology systems

All finance and commission queries

Contact details

If you have any queries, please contact the team on 0330 303 0236, email or complete the call-back form below:

Click here to request a call-back from the Broker Support Team


Performance. Our objective is to deliver great results and world class service for all our stakeholders including employees, brokers, and their customers. We continuously look for ways to grow, and measure our successes and failures to drive continuous improvement.

Responsibility. We are all brand ambassadors. We take responsibility and own everything we do and deliver exceptional, professional and responsive experiences for all our stakeholders. We pride ourselves in our passion and in going the extra mile to build valuable long-term relationships.

Integrity. We are uncompromising in our integrity and our principled approach. We respect one another and work together collaboratively to ensure the end customer receives the best possible outcome.

Diversity. We think progressively and with diversity. We stay ahead of the market to help give brokers and their customers access to the best products and services at all times. We work together as a diverse yet united team to achieve the best outcomes. We share ideas and feedback positively to continuously improve.

Expertise. We are experts at the services we provide to our brokers and look to continuously enhance our skills and offerings. We take PRIDE in being the best at what we do.


As part of our commitment to ensure we live up to our values, each month every member of the TMA team nominates a colleague who they believe have acted with ‘PRIDE’, and they must provide at least one example.

Our PRIDE Winner is Heather Jeffery…

Heather has gone above and beyond her role in supporting brokers and her colleagues over recent months. She is always thinking outside the box on how we can improve – Well done Heather!