Focusing on new customers is a top priority for most businesses, but customer retention is just as important. Maintaining regular contact with existing customers can often be seen as ‘time consuming’, however it can have a huge impact on both your income stream, and prospecting too...
STAMP DUTY HOLIDAY DEADLINE
CUSTOMER RETENTION K.I.T.
TREAT THEM LIKE ROYALTY AND THEY’LL SHOW LOYALTY.
In order for a customer to do business with you in the first place, you must have spent a great deal of time gaining their trust, so really, you are already half way there when it comes to selling them the next product.
If you treat your customers like ‘royalty’, they will show you loyalty. Make their experience enjoyable, build their trust and they will come back – and maybe even bring their friends too!
Once you have built loyalty with a customer, they are less likely to go elsewhere.
CUSTOMER RETENTION HELPS WITH PROSPECTING TOO...
To attract new customers through marketing, a great deal of time and money is spent on campaigns and advertising.
But, by retaining customers, you can use tem to help attract new business, whether this be through a ‘refer a friend’ scheme, recommendations online or even by word of mouth.
”It costs up to 4 times more to attract a new customer, than it does to keep an existing one.
SIGN UP HERE.
Once you have completed this form, you will be re-directed to the K.I.T. Make sure you save the link to your favourites to bypass this form next time!
Watch our short video which explains how our K.I.T. works (it may look a little different!).
HOW TO WORK OUT YOUR CUSTOMER RETENTION RATE
Read this blog to find out how to work out what your customer retention score is, and if your strategy is working.
Get in touch with us today.
Complete our simple call-back form to chat with a member of our team.