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Customer retention



Did you know?


Analysis of the market* suggests that between January 2020 and April 2020 over £61.9 billion worth of residential mortgages and almost £7.5 billion worth of Buy to Let deals are coming to the end of their terms.
There are many reasons to choose Barclays for your clients’ needs. But, did you know that they offer the following for Remortgage clients?

NatWest Intermediary Solutions

Great news! Natwest have changed their retention strategy for all customers whose products are rolling off in 2020. This year they are emphasizing to customers the opportunity to go back to their original broker to complete their Product Transfers.

Benefits of a customer processing their Product Transfer via a broker:

  • Exclusive broker rates
  • Customers are benefitting from an existing relationship
  • Simple process for a broker
  • The facility is available for customers who are within their roll-off period (110 days before end date), those on a standard variable rate (SVR) and those with ‘track and switch’ functionality. The balance available to switch must also meet the product minimum of £10,000.

If you have any questions, please don’t hesitate to contact your BDM.

Kent Reliance

Something new is coming your way from Kent Reliance for Intermediaries

A simplified submission process, one that would make things easier and help to complete your applications more efficiently.

Kent Reliance have listened to your feedback, and they’re excited to announce that they’ll soon be launching their new Broker Portal.

Packed with new features and some essential upgrades, the new system is now more effective than ever.

Not only will it provide a simplified submission process, the new portal will help them complete your case applications more efficiently, making things easier for you.

Could they help you on your next case?

They hope that their new Broker Portal can help you provide your clients with the solutions they’re looking for.they’ll update you once it’s launched.

If you have any questions about the portal or upcoming cases, please visit their website or contact their broker liaison team on 01634 888260 and they’ll be happy to help.